Reference

agen62 Privacy Policy For Your Account

The agen62 Privacy Policy explains how we handle your account details, wallet records and device access when you use our Indonesia service.

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agen62 agen62 Privacy Policy For Your Account
CONTACT THE DESK

Privacy Help Beside Your Account

A clear contact route matters when you want to ask about the Privacy Policy or correct an account detail. We ask you to contact our support team through the available account support channel and include the phone number or account detail connected with your request. If your question concerns DANA, QRIS, a virtual account or bank transfer, include the payment reference rather than sending unrelated private material. We use the request to locate the right record and explain the next account step.

Team online

Policy questions

Ask us how the Privacy Policy applies to your account, phone verification or mobile-browser session. Include the account contact detail you used so we can locate the relevant record without asking you to repeat the full account history.

Wallet records

For a DANA, OVO, GoPay or QRIS query, send the payment reference and status shown in your account. We use those details to trace the record and keep the conversation focused on the transaction you want checked.

Correction requests

If a contact detail is wrong or no longer current, tell us which account field needs attention through support. We may ask for an account step that confirms the request belongs to you before making a change.

DATA HANDLING

What We Do With Your Details

We keep the Privacy Policy practical by linking each data use to an account task: access, payment matching, security, support or a requested correction.

Account creation

We use the details entered during account creation to establish your account and complete the clear phone verification step before access. Keeping those fields accurate helps us answer a Privacy Policy request and distinguish your account from another contact.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets us connect a payment status with the correct account. Bank transfer and virtual account records serve the same checking purpose, so support can investigate a receipt without broad data access.

Cookies and sessions

Necessary cookies support login continuity, language preferences and the movement from your phone browser to the lobby. You can manage browser cookie controls, but turning off necessary cookies may interrupt the account path described in this policy.

Account security

We use phone verification and account checks to reduce the chance that another person changes your details or requests account help. Never send a password or complete wallet credentials in a support message about the Privacy Policy.

Record retention

We retain account, payment and support records only for the operational or legal period that applies to them. When a record is no longer needed for those purposes, our handling follows the deletion or anonymisation process available for that record.

Your requests

You may ask about access, correction, deletion where available, or the use of a particular record. We may verify your account contact before responding, and where local law permits we explain any limit that affects the requested change.

Privacy Policy Answers For agen62

These Privacy Policy answers address the account and payment questions we expect from Indonesian customers before they open an account. We explain what data connects to phone verification, how wallet records are used, what happens on mobile devices and how to request a correction. If your situation is not covered, contact support with the account detail or payment reference related to your question. Access depends on local law.

The Privacy Policy covers account details, phone verification, device sessions, cookies, payment references and support messages connected with your use of agen62. It explains why we use each category, how we protect account access and how you can ask about, correct or otherwise manage eligible records.

We may retain a DANA or QRIS payment reference, amount status and time so we can match the activity with your account and check a receipt. The Privacy Policy concerns these operational records; do not send wallet passwords, PINs or full credentials to support.

Phone verification connects the account request to the contact detail you provide before access. We use that step to reduce mistaken or unauthorised changes and to identify the right account when you ask about your data. The Privacy Policy explains this use without requiring unrelated personal details.

Contact our support team through the available account support channel and name the field or record you want corrected. Include your account contact detail, not a password or wallet credential. We may verify ownership first, then explain the change, deletion option or legal reason for any limit.

Yes. The Privacy Policy applies when you sign in through a mobile browser, including the session data and necessary cookies used to keep your account path active. Device details help us maintain security and troubleshoot access; they are not a reason to collect unrelated personal content.

We keep payment references, account details and support messages for the operational period needed to match activity, protect access, resolve a request or meet applicable legal duties. The exact period can depend on the record and local requirements. You can ask support how a particular record is handled.

You can ask which teams handle a specific account, payment or support record and why access is needed. We limit handling to the task involved, such as phone verification or a QRIS receipt check. Where local law permits, we explain the response and any applicable restriction.

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